Clients Charter

NoCharterActivities of the TimelyAchievement
1. MANAGEMENT
  Provide feedback on the services within
  1. Letter : 5 working days
  2. E-mail : 5 working days
  3. Fax : 3 working days
  More than 5 working days but not later than 7 working days More than 1 week working days  Target achieved
         
2. MUSEUM
  Statistics of visitors to the Penang State Museum at least two hundred (200) visitors in a week   Exceeding the target Do not meet the target Target achieved with 200 visitors in a week
         
3. ART GALLERY
  Statistics of visitors to the Penang State Art Gallery at least one hundred (100) visitors within 2 weeks   Exceeding the target Do not meet the target Target achieved with 100 visitors within 2 weeks
         
4. RESEARCH
  Carry out with research or documentation at least one (1) topic in a month   Exceeding the target Do not meet the target Target achieved with one (1) topic in a month 
         

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